Introducing the Up! App
One of the biggest challenges manufacturers face today is machine downtime. When a machine goes down, it’s costing a company revenue, profit and reputation. There are also often long wait times to receive service.
A win-win for service requesters and providers
The Up! App is a new mobile and desktop app that brings on-demand service connections to the B2B world and manufacturing, specifically. It’s designed to quickly connect manufacturers in need of industrial service and/or repair to a network of available service options to get their machines up and running again.
The Up! network currently includes hundreds of service providers from across the country, including machine tool OEMs, distributors and independent third-party service companies.
For service providers, The Up! App offers the ability to connect with potential customers and better serve existing ones through bid responses and technician scheduling. Service providers can improve the efficiency and productivity of their technicians, such as clearing a backlog of requests or efficiently assigning available technicians to open jobs.
Easily implemented in manufacturers and service providers of any size
Service requesters can connect with potential service providers in three simple steps:
Send Service Requests – Users open the app to send a new service request. They enter equipment information, a brief description of the situation and the current operation status of the machine.
Receive Responses – In a short time, they’ll receive bids from OEMs, distributors and independent service providers, all competing for the business. Each bid includes the provider’s cost for repair and a time when they can arrive.
Schedule Repair Service – Users decide which provider works best for their needs and accept the bid. When service is complete, users rate the provider.
Smartphone users familiar with nearly any on-demand service app find the Up! service request to be just as easy. The app serves service businesses of any size, from solo entrepreneur technicians to multinational OEMs.
Cost effective, convenient and efficient
The Up! App is free to use for service requesters and service providers. There are no fees for listing a service need or replying to a service request, and payment for service occurs outside of the app between the customer and provider.
The Up! App has the potential to take hours of manual searching and research out of the resourcing of service providers.
Demonstrated real-world applications
Service requesters have used Up! to:
Get emergency service when a current provider was unavailable
Meet an unmet need for a current service or repair issue
Compare service options to an existing provider
Get multiple bids to satisfy internal sourcing requirements
Find specialty providers for unusual or hard-to-service machines
The Up! App is available for download for iOS phones and tablets and for Android devices. You can also use the desktop version online.
With Up!, trusted options for industrial service is at your fingertips.
ABOUT THE ENTRANT
Name: David Rhodes
Type of entry: team
Patent status: pending